About the role Based in our Ghana office, this dual-mandate IT & NOC Support Engineer will manage local infrastructure, provide first and second-line technical support to Ghana-based staff, and ensure network security, data backup, while simultaneously monitoring the health and availability of mobile and web applications across all operating markets, supporting 3rd party escalations, investigating incidents using logs, metrics, and traces, and liaising with cross-market teams — making strong technical breadth, effective communication, and the ability to work across time zones essential to the role .

Duties and Responsibilities Manage and maintain local IT infrastructure, including servers, networks, and endpoint devices across the Ghana office.

Provide first and second-line technical support to all Ghana-based staff, resolving issues promptly and within agreed SLAs.

Ensure network security, data backup, and disaster recovery procedures are in ...