IT On-Site Support Engineer

Office, 5/2


Competences:

• ITIL-processes knowledge: Able to articulate the vision for the IT processes used in work: Change Management, Incident Management, Request Fulfillment, Asset & Configuration Management;
• EUC equipment: Able to install and maintain equipment, provide diagnosis of hardware problems;


• Network and Infrastructure: Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. Has knowledge of server environment, e.g. virtualization, backup systems, etc.

• Microsoft products and technologies: Has knowledge of software products e.g. Operating system, Office suites, Server family, tools: MS Active Directory and Exchange tasks management;
• Third-party software: Knowledge of installation and troubleshooting of office environment applications;



• Good communication skills (English, Russian, Kazakh lan...