Overview General Description IT Onsite Support is responsible for managing day-to-day IT operations, with a primary focus on addressing end user requests and incidents. The ideal candidate should demonstrate strong technical skills, customer focus, attention to detail, problem-solving abilities, multitasking capability, and computer proficiency.
Responsibilities - Provide second-line investigation and diagnosis for IT issues.
- Resolve and close incidents/service requests according to help desk procedures and within allocated timelines.
- Escalate unresolved incidents/service requests within agreed timescales.
- Log relevant incident/service request details as per help desk procedures.
- Communicate with clients regarding incident progress.
- Troubleshoot and resolve PC incidents and/or VIP requests.
- Ensure tickets are updated at all times until issues are resolved.
- Liaise with clients, other IT support gro...