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IT Onsite Support Engineer

Company

RAPSYS TECHNOLOGIES PTE. LTD.

Location

singapore, singapore

Posted

June 19, 2026

Position Overview

            Job Description  Round-the-clockmonitoringandmaintenanceoftheSystem(hardwareandsoftware)toensuresystemuptime in accordance to SLA commitments 
Respondtoallincident/servicecallsandbefirstresponderonsitetotroubleshootandresolveincidents including basic repairs or parts replacements 
Create/updateandtrackticketinticketingtooltoclosureobservingSLAcommitments 
Escalate,whennecessary,inaccordancetoescalationmatrix 
Performregularpreventiveandcorrectivemaintenance,troubleshootingsystemhardwareandallcomputer-based systems. 
. hardware, software, network problems and etc. that may affect the proper functioning of the System. 
Liaiseandworkcloselywithcustomerstoaddressserviceconcernsandtosolvetechnicalproblems. 
Workwithtechnicalteamtoresolvemoreadvancedissueswhennecessary 
PerformInstall/Move/Add/Change(IMAC)activitiesastasked 
Ensureallmaterialisproperlydocumentedandhandedoverduringshiftchanges 
        
        
    

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IT Onsite Support Engineer

Position Overview

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