Position Description:

Contribute to IT operations excellence within a dynamic, innovation-driven organization!

CGI Montréal is looking for a passionate IT Operations Analyst. In this role, you will be responsible for the IT production environment and will have an overall view of the entire operational chain. If you enjoy working across diverse business lines in a multidisciplinary environment, CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.

Work model: Hybrid
Location: Montréal

Your future duties and responsibilities:

• Maintain full control of the IT operational chain while respecting service level agreements (SLAs)
• Provide Level 1, Level 2 (Level 3) support to resolve incidents
• Assist and support business units with their production needs (incidents, projects, etc.)
• Analyze incident impacts, propose continuous improvement initiatives, and define ...