We are looking for an experienced IT Operations Engineer (5×8) to oversee daily IDC operations and lead a team supporting a 7×24/5×8 service model for our cloud customer. In this role, you will manage incident response, handle work orders according to SLA standards, and drive continuous improvement across operational processes. You will be responsible for identifying risks, optimizing EOP/SOP procedures, coordinating projects, and ensuring high stability and efficiency of the data center environment.