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IT Operations Engineer

Company

Sophos

Location

Japan, Japan

Posted

July 12, 2026

Position Overview

Role Summary


As an IT Operations Engineer, you will provide IT support for users across Japan, ensuring a seamless employee experience throughout the employee lifecycle. You will be responsible for onboarding and offboarding activities, maintaining end-user technology, supporting operational processes, monitoring support queues, and contributing to automation and AI initiatives that enhance service delivery.


What You Will Do

  • Provide day-to-day IT support for users across Japan primarily and rest of APJ

  • Manage and maintain end-user devices, peripherals, and workplace technology.

  • Deliver onboarding and offboarding activities, ensuring all IT access, equipment, and account requirements are completed accurately and on time.

  • Maintain asset records and ensure inventory information remains up to date.

  • Monitor and manage the Ticket queue and Genesys chat queues, ensuring requests are tria...

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