Manage and support IT infrastructure and operational services, including end-user computing environments.
Govern and oversee infrastructure services delivered by outsourcing partners and managed service providers, including vendor management, contract administration, and billing matters.
Lead or participate in infrastructure-related projects such as technology refresh initiatives, system upgrades, cloud migrations, and implementation of new infrastructure capabilities.
Perform day-to-day IT operations activities, including incident management, service request fulfilment, change management, and application support.
Coordinate and drive IT Disaster Recovery (DR) planning, testing, recovery strategies, and execution with relevant stakeholders.
Support IT audit activities and ensure timely resolution of audit findings and compliance requirements.
Ensure infrastructure solutions and service deliver...
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