We are seeking an experienced IT Operations Manager (Day 2 Support) to lead the execution of day-to-day IT operations, focusing on incident resolution, ticket management, and system stability across applications and infrastructure. This role is primarily responsible for driving resolution of operational issues with technical teams, ensuring timely closure of tickets and maintaining system uptime. The role works closely with the Service Delivery Manager (SDM), who governs ITIL processes, while the IT Operations Manager ensures effective execution.
Job Description: Drive end-to-end resolution of incidents, service requests, and operational issues Manage and prioritize ticket queues to ensure timely closure within SLAs Coordinate with application, infrastructure, and vendor teams for issue resolution Act as the central point for Day 2 issue triage and coordination Ensure incidents are properly diagnosed, resolved, and documented Support root cause analysis (RCA) activities and ensure f...