Job Purpose

The IT Operations Manager is responsible for the stability, security, and efficiency of the organisation’s IT infrastructure and service delivery. The role ensures that all systems, networks, cloud platforms, and support services operate reliably, securely, and in alignment with business objectives. This role combines technical oversight, operational governance, service management, vendor control, and team leadership.

Key Responsibilities

IT Infrastructure & Systems Management

• Oversee on-premises and cloud infrastructure (servers, storage, virtualisation, networking).
• Manage Microsoft 365, Azure/Entra, Active Directory, backup and disaster recovery solutions.
• Ensure system uptime and availability meet agreed SLAs.
• Maintain IT asset lifecycle management.
• Implement capacity planning and performance monitoring.

Service Delivery & IT Service Management