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IT Operations Manager

Company

techntea pte. ltd.

Location

shenton way, central region

Posted

June 27, 2026

Position Overview

            Key Responsibilities (Outcome-Led)  IT Service Delivery & Process Excellence  Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs). 
Oversee L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within SLA targets. 
 Identity & Access Lifecycle Management  Lead end-to-end identity lifecycle automation for employees and applications using Okta (SSO/MFA/SCIM). 
Enforce strong authentication, least-privilege access, and timely joiner-mover-leaver (JML) processes. 
 Endpoint Management & Productivity  Maintain endpoint posture and user productivity for a Mac-first fleet via Jamf Pro. 
Implement baselines, patching, compliance monitoring, and software deployment. 
 Collaboration Platform Operations  Operate and maintain collaboration tools (e.g., Google ...
        

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IT Operations Manager

Position Overview

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