Shape the future of IT service delivery at a global food manufacturing leader in Florenceville, NB. This hybrid role will focus on innovative solutions and proactive system management.

Our client is looking for an IT Operations Manager with at least 10 years in operations and 3 years in leadership roles. You'll pioneer initiatives transitioning to a Zero Service Desk through cutting-edge AI and automation. Your strong understanding of IAM and ITIL frameworks will be crucial in redefining IT strategy.

Key Responsibilities:
• Spearhead transformation to self-healing services
• Deploy autonomous workflows with AIOps
• Take complete ownership of service delivery performance
• Facilitate high-severity incident handling
• Manage vendor relations for continual improvement

Requirements:
• Over 10 years in IT Operations, including leadership
• Expertise in IAM and ITSM frameworks
• Hands-on experience with AI...