Job Title: IT Operations ProfessionalJob Description
The IT Operations Professional performs a broad range of IT operations and maintenance activities in accordance with approved procedures, guidelines, and standards. This role supports the customization and continuous improvement of IT processes, safeguards data and information security, and contributes to the design and documentation of existing and new operational workflows. The position requires strong analytical skills, the ability to solve non-routine tasks, and a focus on delivering reliable service levels that meet business requirements, including 2nd-level user support, coaching, and training.
Responsibilities

+ Perform IT operations and maintenance activities in line with approved procedures, guidelines, and standards.

+ Support customization and facilitation of IT operations and maintenance processes to meet evolving business needs.

+ Implement programs and procedures to safeguard data and en...