Barcelona, Spain
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IT Platform Service Manager
What you’ll do
- Own end‑to‑end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt
- Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes
- Lead major incident coordination and root‑cause resolution
- Drive service transitions (new vendors, onboarding, handover)
- Ensure supportability, stable operations, and platform health – even during change
- Communicate clearly with business stakeholders and influence without authority
Confidence to lead and manage through ambiguity and organizational change
What you bring
- ERP implementation experience is a must (SAP S/4HANA strongly preferred)
- Several years of ...