Job Title : Associate Manager - Service Delivery

Location :

Mohali/Bangalore
Position Type :

Full-Time
Shifts :

APAC & EMEA

Role Summary:
The Associate Manager is responsible for leading project-level service delivery, managing resources, and ensuring adherence to SLAs and KPIs. They support client engagement on project-related matters, drive operational improvements, and mentor team members. This role combines tactical leadership with elements of strategic planning to prepare for future managerial responsibilities.

Key Responsibilities
Project Delivery Leadershi

p: Lead and oversee successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Track and report progress using standardized dashboards and KPIS.
SLA & KPI Managemen

t: Monitor compliance with contractual obligations and internal standards. Conduct root cause analysis for SLA breaches and implement corr...