**THE**_COMPANY_** IN A FEW WORDS**:
Lead and execute predictive and adaptive project management consulting and IT services, ensuring exceptional value delivery to clients and continuous development of the consulting team.
**JOB**_DESCRIPTION_**:
**Consulting and advice**:
- Diagnose and analyze IT processes, identifying areas for improvement and optimization opportunities.
- Develop and implement service management solutions, including service desks (ITSM) and projects (PMP), based on reference frameworks such as ITIL, ISO *****, PMP, Scrum, DA, etc.
- Advise internal and external clients on the adoption of best practices and IT management tools.
**Project and service management**:
- Lead and manage IT service implementation projects and projects, ensuring compliance with objectives, deadlines, and budgets.
- Define and monitor key performance indicators (KPIs) to evaluate the effectiveness of services and projects.
- Collaborate with multidi...