You will be responsible for driving customer engagement by understanding customer needs, building strong client relationships and strategically collaborating with the Technical and Sales Teams to ensure that we deliver and exceed client expectations. This is for an experienced Account Manager from within the MSP industry.

Responsibilities:

Build, manage, and nurture relationships with clients, ensuring their needs are understood and met according to the Account Management Life Cycle.

Ensure alignment between client services (billed vs supported) and address discrepancies promptly.

Monitor and maintain client satisfaction using customer satisfaction surveys (Customer Thermometer).

Track and report monthly Customer Thermometer results, highlighting successes, failures, and actions taken.

Monitor client profitability and sales from existing clients, ensuring contracts are renewed promptly.

Identify and generate o...