Job Overview

We are seeking a detail-oriented and technically proficient Level 1 M&A Help Desk Technician to join our IT support team. This role focuses on providing Tier 1 support to end users at newly acquired M&A locations, primarily through phone and helpdesk ticketing systems. You will diagnose and resolve technical issues, escalation complex problems, and assist with onboarding security tools and ensuring patching compliance.

Responsibilities

• Security Operations Center (SOC) Tool Onboarding
  • Collaborate with the M&A Project Manager to install and configure:
  • Antivirus software
  • Vulnerability scanning tools
  • DNS controls
  • SIEM (Security Information and Event Management)
  • Web proxy solutions
• Patching and Compliance
  • Work with the Regional M&S Support Team to ensure patching compliance across workstations
  • Maintain operating system compliance...