Lead IT service operations in Vancouver with McCarthy Tétrault as an IT Senior Manager. Utilize your expertise in ITIL processes and team leadership to enhance service delivery.

Join a prestigious Canadian law firm recognized for its commitment to diversity and employee satisfaction. This senior-level role requires over 10 years of IT experience, with 5 years in a leadership position. You'll manage the Service Desk team, oversee ITIL practices, and implement operational improvements while collaborating with firm-wide stakeholders.

Key Responsibilities: • Define service levels and enhance customer service • Manage Local Office hardware and vendor relationships • Oversee ITIL processes including change and incident management • Lead the Service Desk team in providing technical support • Communicate project updates to stakeholders

Requirements: • 10+ years in IT, 5+ in leadership • ITIL Certification, ServiceNow experience preferred • Expertise in audio-visual t...