Job Profile: IT Service Delivery – Team Lead

Department: COO – IT / IT Service Delivery

Location: Geneva – On‑site (not hybrid)

Job Type: Full‑Time (Permanent)

Reports To: Head of IT Service Management

Date:

Job Summary

The IT Service Delivery – Team Lead is responsible for managing the daily operations and governance of IT Service Management (ITSM) processes within UBP, with a focus on Incident, Problem, Change and Vulnerability Management, the ITSM tool (Jira Service Management) and CMDB governance.

The role ensures a high quality of service to end users and senior management, guarantees strict adherence to ITSM and Vulnerability Management processes, and contributes to the continuous improvement of IT Service Delivery within the Bank.

Beyond process ownership, the role contributes directly to the continuity of the Bank’s business activities by reducing th...