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IT Service Delivery Lead

Company

Company 81 - Manulife Data Services Inc.

Location

Quezon City, Metro Manila

Posted

July 06, 2026

Position Overview

Description

:

Position Responsibilities:

  • Develop and execute tactical and strategic plans to meet and exceed Service Level Agreements (SLAs) with Business Units.

  • Lead, manage, and develop a team of application security professionals, providing coaching, mentorship, and performance management to drive engagement and growth.

  • Oversee daily operations, including but not limited to workload prioritization, resource planning, and coordination with onshore/offshore and cross-functional teams.

  • Establish and maintain effective governance, reporting, and service delivery processes to ensure operational excellence.

  • Partner with Business Units to develop team capabilities and continuously strengthen application security practices.

  • Promote a strong security culture by driving secure coding practices, awareness, and collaboration across teams.

  • Ensure high-quality a...

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