Manage day-to-day service delivery activities including SLA monitoring, incident management, problem management, service requests, and change management using tools such as ServiceNow.
Coordinate with internal stakeholders, business units, and vendors to ensure timely issue resolution and service performance.
Support procurement coordination and vendor management activities for IT tools and services.
Drive continuous improvement initiatives by automating operational workflows, monitoring processes, ticket handling, and reporting activities.
Work closely with enginee...
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