IT Service Delivery Manager

• Canberra, ACT
• Full-time | Leadership role
• Baseline Clearance required

We are partnering with a highly regarded national organisation that plays a critical role in supporting large-scale programs with meaningful impact across Australia. This is an exciting opportunity for an experienced IT Service Delivery Manager to lead end-to-end ICT service operations in a complex, enterprise environment. You will take ownership of service performance across infrastructure, platforms, and end-user services-ensuring they are reliable, secure, and aligned to business outcomes.

Key Responsibilities

Service Leadership & Operations

• Lead ICT service delivery to meet agreed SLAs, KPIs, and user expectations
• Oversee service desk, incident, problem, and change management processes
• Act as the escalation point for major incidents ...