Job Overview

The IT Support Manager provides strategic leadership and operational oversight for the enterprise support function. This role is responsible for the direct supervision of all Support Technicians, ensuring that complex technical escalations and critical infrastructure projects are managed with precision. You will act as the bridge between technical execution and business objectives, fostering a culture of excellence in the Rochester area facilities.

Expanded Supervisory Responsibilities

• Technical Mentorship: Guide technicians in troubleshooting complex server, network, and application issues (e.g., SAP S4/HANA, cloud infrastructure).


• Advanced Escalation Management: Serve as the final point of internal escalation for critical "P1 " incidents, coordinating with senior technicians and external vendors to restore s...