Our client, a water technology provider, is seeking a IT Service Delivery Technician for a 4+ month contract opportunity located in DuBois, PA.  This role is fully onsite.



This role provides first-level technical support to the organization's internal users of computer applications, hardware, and network systems. It involves deploying endpoint hardware and software products and services, responding to inquiries regarding system procedures, online transactions, and systems status, and collaborating with other IT teams to resolve issues. The role emphasizes relationship building and developing a comprehensive understanding of site operations to enhance IT service delivery.



Essential Functions:

• Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.
  
• Issue Documentation: Document issue res...