Job Title

IT Service Desk Agent - (German speaking) - On site - FI01

What You’ll Do

• Provide 1st level support to the client workers
• Handling of IT requests or issues via phone, mail and chat or via self‑service portal
• Perform root‑cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests
• To be accessible and provide a first resolution rate by using internal knowledge databases
• Cooperate with client’s 2nd level service organizations and external service providers
• Provide support to client’s employees in the operation of user systems and peripheral devices

Qualifications

• Bilingual/proficient level of the market language: German
• Very good English language skills
• Experience in 1st or 2nd level IT suppo...