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IT Service Desk Agent I

The IT Service Desk Agent provides level 1 support to organizations by answering calls, chats, and emails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.

Key Responsibilities

• Providing a high level of professionalism and customer service
• Serving as first point of contact for end users seeking IT assistance
• Supporting various technologies and software such as Windows 10, Microsoft Office, network connectivity, VPN, Citrix, and Mobile Device Management
• Responding to end users with analysis of their needs through qualifying questions over the phone and using remote applications for diagnosis
• Performing remote troubleshooting using diagnostic techniques and remote software <...