An IT Service Desk Analyst is required to join a global professional services organisation on a 12 month FTC in Glasgow (2 days in office).

This is a varied, hands-on role where no two days are the same, offering exposure to modern technologies, enterprise-scale systems and users across multiple international offices.

What you'll be doing

You'll play a key role in delivering a high-quality support service to users across the business, acting as a trusted point of contact for a wide range of technical issues and service requests. You'll take ownership of incidents from initial logging through to resolution, ensuring they're handled efficiently while keeping users informed every step of the way.

You'll provide support through a variety of channels including phone, email, remote access and face-to-face floor walking. You'll troubleshoot hardware, software and connectivity issues, support remote workers, and help...