The job responsibilities: Proactively monitor all systems and respond to alerts according to predefined guidelines Manage enterprise-wide communication of any processing variance in accordance with communication standards, including providing detailed Post-Incident report for applicable issues Thoroughly and efficiently gather all User information required to assess/resolve User-impacting issues Resolve technical issues in a timely fashion, engage appropriate teams as needed and provide responses within designated SLAs Effectively and professionally work with technical counterparts within Bastion Inc. to resolve all User-impacting issues Continuously maximize efficiency by increasing proficiency in the use of all information systems and applications available to service the Users Build strong relationships with other Divisions, including definition of escalation paths, response SLAs, etc. Maintain strong working knowledge of all aspects of Bastion Inc. and Omnipay, Inc Suppor...