The IT Service Desk Analyst opportunity offers the chance to join a busy support function where your work directly impacts colleagues across the business, keeping systems running smoothly and ensuring users receive fast, effective technical support when they need it most.

What’s in it for you

£120 per day PAYE on a rolling contract basis
Predominantly remote working with limited office attendance
Join an established support team of 18 technical professionals
Exposure to a broad Microsoft and cloud-based technology environment
Opportunity to develop experience within an ITIL-driven service desk function
Varied workload supporting users across a large professional services environment

Your responsibilities as IT Service Desk Analyst

Act as the first point of contact for technical incidents, requests and queries
Manage tickets through to resolution, ensuring service levels and KPIs are achieved
Investigate, troubleshoot and resolve issues u...