Job Description

We are currently looking for IT Service Desk Analysts to join our team. If you are looking to kick‑start a career in tech – this is the perfect opportunity to gain knowledge and qualifications to grow your career.

• Taking responsibility of IT support queries that come from our Head Office, Warehouses and Retail globally.


• Providing a broad range of IT support via our contact centre and ticketing systems.


• Providing face to face support to end users and support to Infrastructure Manager when working at the office “Tech Bar” for hardware and software issues.


• Assist on any other assignments as directed by immediate superior as and when required.


• Assisting the wider IT teams with preparation of hardware/software.


• Troubleshooting and proactively managing ticket queues.


• Escalation of challenging issues to senior team members when necessary.
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