IT Service Desk Analyst - TIM (Released Date: 11 Feb 2026)

PURPOSE

Contribute to projects with a wide-ranging impact on the organization, offering IT support and expertise to ensure project success. Collaborate closely with the Service Delivery Manager and ServiceDesk Lead to analyze incident trends, identify root causes of negative trends, and implement effective resolutions, fostering a proactive approach to.

KEY ACCOUNTAIBILITIES

• Provide remote for workstation hardware, corporate mobile phones, and network-related services.
• Invoke problem escalation process to next level of support.
• Learning and sharing knowledge in different.
• accordance to service targets.
• Perform other ad-hoc IT tasks as required.
• Compliance to IT Service Management processes.
• Compliance to IT Risk & Security policies.

KEY PERFORMANCE INDICATORS

EXTERNAL & INTERNAL CONTACTS