IT Service Desk Management Technical Consultant - Karachi (Onsite)

We are hiring an IT Service Desk Management (Technical Consultant) in Karachi (Onsite).

Client Company Introduction:

Our client is a leading technology company operating in Pakistan for the last 40 years, delivering turnkey solutions for technology infrastructures, applications, and systems integration services. They provide RPA services to renowned names in Pakistan.

BMC Helix ITSM

Install, configure, and administer BMC Helix ITSM.

Responsibilities

• Incident Management
• Change Management
• Problem Management
• Service Request Management
• Knowledge Management
• Asset Management

Customize forms, workflows, filters, escalations, active links, and approvals.

Develop and maintain integrations with third‑party applications.

Troubleshoot performance and applic...