Team Overview

The DEXCOM Service Desk is an in‑house IT helpdesk team established in 2019 that provides IT services to all Dexcom employees on a global basis. Responsibilities include screening, assessing, diagnosing internal IT inquiries, and working on IT requests related to computer maintenance and Production Enterprise application systems. The team may prepare and process helpdesk incident reports and assist in hardware and software evaluation.

Responsibilities

• Provide first‑level triage, troubleshooting, and remote assistance for computer systems, peripherals, operating systems, and web browsers.
• Help users solve IT problems and provide targeted instructions to improve skills and confidence.
• Track, report, and document recurring problems.
• Maintain the internal helpdesk system, including server maintenance, backups, and user credentials.
• Maintain service‑level agreements within acceptable parameters as defined ...