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The IT Service Desk Specialist 2 will provide first-level triage, troubleshooting, and remote assistance for problems with computer systems, peripheral equipment, operating systems, and web browsers. They will help users solve their IT problems and provide targeted instructions to users to improve their skills and confidence in using computer systems and applications.
The IT Service Desk Specialist 2 will track, report, and create documentation for recurring problems, facilitate workflow processes, and maintain all aspects of the internal helpdesk system. They will also create, update, and review documentation, assist with project planning and implementation, and coordinate user notifications of project and maintenance activities.
The ideal candidate will have a strong interest in evolving IT technology, agility at learning new products and features, and the ability to deliver great cust...