Job Summary

IT Service Desk Support Specialist is accountable for the ongoing operation, administration and support of corporate computer systems, peripherals and mobile smartphones for all City and Library staff. Act as the first point of contact and provide first‑level IT support via telephone, email and chat for hardware, software and mobile devices. Maintain working knowledge of all City enterprise‑wide and legacy applications, identity and access management, and network security access.

Key Duties And Responsibilities

• Provide first‑level enterprise‑wide support of IT infrastructure, including incidents and service requests for hardware and software.
• Deliver effective client support for all City staff, achieving first‑call resolution where possible and meeting performance requirements via phone and email.
• Log, track and resolve incidents and service requests, and monitor trends for reporting...