Are you passionate about technological innovation and digital transformation? At Raona, we design and deliver IT solutions focused on digital transformation and process automation within Microsoft environments. With over 330 professionals across Spain, Andorra, Argentina, and Colombia, we are a results-driven organization defined by autonomy, accountability, and an entrepreneurial mindset. With more than 20 years of experience, we foster a collaborative, innovative culture built on trust and strong team spirit.

The Role

We are looking for a Service Manager to join our team. The primary responsibilities include:

• Leading the operational management of the IT Managed Services team.
• Ensuring service stability, internal organization, and effective workload coordination.
• Following up on technicians’ performance and priorities.
• Monitoring service KPIs (SLAs, backlog, critical incidents) and ensuring consistent delivery standards.