**Description**

**Job Summary**

As the IT Services Administrator your primary responsibilities will include providing support for hardware and line of business applications, mobile devices, phones, applications, and escalating tickets to Network & Systems, Cybersecurity, and Business Application coworkers when necessary; perform asset management, network triage, and access management. Your mission is to deliver world-class technology support to everyone at PAC by ProAmpac.

You are passionate about doing the right thing, delivering amazing customer experiences to your coworkers, and displaying honesty and integrity in all actions.

The IT Services Administrator is an individual contributor role. You will report to the Director, IT Infrastructure.

**Key Responsibilities**

_Tier 1 Support (Maximum 50% allocation)_

· Diagnose and resolve issues over the phone and through the utilization of remote support tools, within esta...