IT Site Support Analyst II

**POSITION SUMMARY:**

Provides support for hardware, software, network and server, issues encountered by users.Include personal computers, laptops, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc. Provides L2/L3 Server and Network infrasture system support. Ensures reliability, availability and security of end-user computing devices, software applications, network connectivity and IT site infrastructure

**RESPONSIBILITIES:**

1. Receives, responds , troubleshoots, and corrects IT related technical problems from internal customers.
2. Log, tracks PC problems, incidents, service request, etc and resolves them in a prompt and courteous manner using an IT Service Management System.
3. Works on software installation, update and configuration.
4. Works on the installation, configuration, and deployment of computers.
5. Escalate complex issues t...