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Job Purpose
To maintain and support the Windows workstation infrastructure in a controlled and cost-effective manner, ensuring full compliance with corporate standards. The IT Site Support Engineer will ensure all IT infrastructure is working properly and is adequate for business needs. This role involves assisting the Technology Head with day-to-day operations and providing high-quality technical support to bank employees.
Key Responsibilities
Provide comprehensive day-to-day IT support for approximately 200 users at Citibank Ukraine, addressing technical issues and providing user training where necessary.
Maintain and support the smooth operation of all bank desktop and telecommunications systems, including approximately 250 desktops and laptops.
Manage the full lifecycle of user hardware, including software installation, relocation, and hardware removal. This includes physical support for servers and network...