Description

Summary:
Associate must provide top quality IT Support to all employees in the local office and other FirstBank personnel or clients that are working from or being supported by the team. This IT support includes answering the Help Line and hands-on IT problem solving, coordinating hardware and software for new hires, terminations, and transfers, administrating various IT applications and telecommunications support.

Duties and Responsibilities:

Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem, document in the Service Desk Tool and ensure follow-through if the call is passed to another person. Set end-user expectations for resolution time and communicate changes in status as necessary.

Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding su...