This is a remote position. Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be responsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors. Key Responsibilities Platform Administration & Support Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments) Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades) Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys Manage user groups, roles, permissions, access, and IDS-based account sync Troubleshoot issues, lead upgrades/patches, maintain knowledge base. User Support Handle incidents, change/ac...