Key Responsibilities

• Manage non-catalogued software requests end to end through ServiceNow
• Review requests to identify license reuse or reclamation opportunities prior to new purchases
• Obtain and validate vendor quotes, supporting purchase approvals
• Produce and maintain software currency reports, identifying outdated or unsupported software
• Monitor software license compliance positions and support remediation and reclamation activities
• Create, update, and maintain accurate license entitlements in Flexera (or equivalent SAM tools)
• Execute license harvesting and re-harvesting, including uninstall coordination and license pool updates
• Track software installation and usage data to support optimization, reclamation, and cost avoidance
• Ensure alignment between installed software, entitlement records, and usage data to support compliance readiness
• Support ITAM/HAM lifecycle activities, inclu...