Role Description

We are seeking an experienced and dynamic IT Specialist to join our team. In this role, you will leverage your strong technical background in hardware and software support to manage IT infrastructure and user devices. Your expertise will be crucial in ensuring the smooth operation of our company's IT environment, collaborating with cross‑functional teams, and resolving technical issues in a fast‑paced, 24/7 setting. You will play a key role in maintaining an efficient and reliable IT infrastructure, contributing to the overall success of our organization.

Responsibilities

• Monitoring & Support : Oversee streaming equipment (encoders, scanners, desktop systems) using monitoring tools and logs to ensure continuous high‑quality service. Manage incoming IT support requests, focusing on maintaining critical infrastructure (Dealer Modules, Encoders, Access Points, Switches).
• Application Testing & Team Colla...