Summary The incumbent will work within the VIP & International Operations Branch, APS-310. Responsibilities As the Service Center Customer Support Lead within the VIP & International Operations Branch (APS-310), you will operate in a high-visibility, mission-critical environment at the intersection of advanced technical execution and executive diplomacy. This role requires not only mastery of IT principles including hardware, data storage, networking, and software lifecycle management but also the judgment, discretion, and leadership necessary to support senior executives in a high-stakes federal environment where performance directly impacts mission outcomes. Core Responsibilities If selected for this position, your duties will include: Executive Technical Stewardship: Administer, develop, and support complex IT systems, hardware, software, and services for over 200 VIP and international users across 13 global FAA facilities. Ensure all systems and hardware are consistently reliable, ...