Position Summary

The IT Specialist will provide essential technical support and assistance to end-users both onsite and remote, ensuring smooth and efficient operation of IT systems. This role involves resolving common hardware, software, and network-related issues, maintaining logs of support requests, creating knowledge bases, and delivering timely solutions. The ideal candidate should have a strong technical background and excellent problem-solving skills to address a variety of IT challenges effectively.

Job Details

• Onsite
• Shift Schedule: 9:00AM-6:00PM Philippine Time
• *Following PH Holidays

Responsibilities

• Provide basic technical support and assistance to end-users.
• Diagnose and troubleshoot hardware and software issues.
• Resolve common IT issues related to network connectivity, including IP addressing, DNS, DHCP, VPNs, and Proxy.
• Maintain logs of support reques...