Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Our client is one the world's leading listed stock exchange IT company in Asia, which is now based in Kuala Lumpur, is hiring for large headcounts of IT Support Analyst (Japanese and Korean Speakers) for upcoming corporate projects, and to sustain the ongoing corporate projects.

Job Description:

Job responsibilities:

• Respond to customer inquiries and provide technical support via phone, email, chat.
• Identify and diagnose technical issues reported by customers and guide them through the appropriate troubleshooting steps to resolve the problem.
• Escalate complex issues to the appropriate team or senior support staff when necessary.
• Document and track customer issues in a ticketing system, ensuring accurate and detailed records are maintained throughout the support process.
• Collaborate with cross-functional teams, including product developme...