Description We are looking for an IT Support Analyst - Level 2 to provide dependable technical support for a service-focused organization in Naples, Florida. This contract-to-permanent opportunity is ideal for a detail-oriented individual who can resolve complex infrastructure, endpoint, and access-related issues across both on-premises and cloud environments. The role requires strong communication, sound technical judgment, and the ability to investigate recurring problems to deliver lasting solutions.

Responsibilities:
• Deliver advanced technical support for desktops, laptops, mobile devices, servers, and related systems in both local and cloud-based environments.
• Diagnose escalated hardware, software, network, and operating system issues, identify underlying causes, and implement effective long-term fixes.
• Administer and support authentication and access technologies, including multi-factor authentication and federation services across enterprise platforms.