Job Description

We are seeking a IT Support Analyst to join our team in Toronto, ON. Reporting to the Manager of IT Support, the IT Support Analyst will be responsible for providing Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair. This technical role will be required to work closely with Senior and C-Level executives and be able to effectively work and communicate with their peers or leaders in other geographically separated locations.

The IT Support Analyst will: