Responsibilities

• Act as first point of contact Tier 1/2 for IT support requests via helpdesk, phone, or in person.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff.
• Set up and manage user accounts, email, and access permissions under IT policy guidance.
• Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator.
• Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter‑agency coordination.
• Maintain IT asset inventory, hardware, software licenses, warranties, and track service requests and tickets.
• Assist with onboarding, off‑boarding of staff, provisioning equipment, accounts, and access.
• Perform routine maintenance, software updates, antivirus checks, backup verification on end‑user devices.
• Follow and help enforce IT se...